Delivery / Pickup / Call In POS (Point Of Sale)
Flashpoint™ software, combined with years of experience in the pizza business, led to the development of the most comprehensive pizza delivery package available. Flashpoint™ can calculate any form of pizza pricing required by your establishment.
Important features included in Flashpoint™ are Caller Id Integration, recalling customers last orders, customer reports, and the ability to pay drivers using many different methods.
Potential Configurations
- Customer Pickup Counter Station
- Basic Pizza Screen
- Supported Mapping
- Cashier Reminder
- Phone Center with Caller Id
- Centralized Order Taking
- Driver Dispatch Station
- Third Party Delivery Service
- Caller ID
- Order History
Customer Pickup Counter Station
This station should be dedicated to placing walk in orders and collecting for call in orders. This drastically increases customer throughput.
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Basic Pizza Screen
To the left is our basic pizza screen which allows you to make a selection of pizza types, pizza toppings, and pizza sizes, as well as quote the order without placing it on the check. The image to the left shows the total of a small 12 inch pizza, with ham and green peppers on the entire pizza, and pepperoni on the left side and bacon on the right side. If the customer asked for the price of a medium, the employee would simply press the medium button and the price will be updated, opposed to resetting the entire selection. This allows the order taker to quick and easily price out different pizza's as the customer asks. Once the desired order is selected, the employee would use the Place On Check button to add the pizza to the existing order.
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Supported Mapping
Supported mapping makes it the easiest way to set up your quadrants and delivery charges. Our interface to maps along with our integrated solution allows you to quickly and easily draw delivery quadrants by simply right-clicking, then naming and pricing each quadrant.
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Cashier Reminder
Flashpoint's reminder feature will alert the cashier of additional items that should be included with the order. This helps ensure that the customer is satisfied and receives their entire order along with additional accessories that may be needed with the order.
Phone Center
This station should be dedicated to placing walk in orders and collecting for call in orders. This drastically increases customer throughput.
One station and employee should be supplied for each incoming phone line. The integrated Caller Id option automatically displays the customer information, past order, street address, special directions at the home, and any memo on the customer.
The customer's last order will be displayed and may be re-ordered with a single keystroke, saving valuable time and virtually eliminating costly pranks and errors. Delivery charges are automatically handled by the system, whether it be by quadrant, street or minimum order amount.
Orders can be routed to the proper stores using either the customers Postal/Zip code or by using the MapPoint® Interface. By using MapPoint®, drivers have the option of printing maps along with the fastest route. Managers have the ability to estimate the drivers return time based on the setups through MapPoint®.
When a customer calls to place an order for a future date or time, the order taker can simply place a deferred order. Once placed, the order will print at the appropriate date/time. There is no need to worry about the kitchen loosing the order or the order taker forgetting to place the order at the appropriate time. There is even a built in pricing function that displays the cost of the order allowing the manager to create special pricing on large orders.
Centralized Order Taking
Larger chains can use the centralized order taking to place orders from one central location and send the order automatically to the appropriate store using the internet. If an internet failure occurs Flashpoint has the capability to automatically send the order by fax, or print the order allowing the order taker to call the order into the store by cell phone.
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Driver Dispatch
The use of a driver dispatch station assures the throughput of other processing modes by dedicating a station just for drivers. Flashpoint™ prints the directions to the street address as well as special directions to the house on the customer receipt which can also be sent to the drivers phone. This will save precious time for the driver, as there is no need to search on a map before leaving for deliveries.
Driver Dispatch allows you to easily group your deliveries and maintains driver departure in a first in first out basis. The drivers button will display a driver out report so you can determine when drivers should be returning.
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The option is available to get charge card information and pre-auth cards prior to accepting orders.
Paying Drivers
Flashpoint™ supports any combination of the delivery charge, percentage of the order, bonus for each delivery, and hourly rate to determine the driver's remuneration.
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Third Party Delivery Service
If you are using a third party delivery service, a special alert will be displayed showing the delivery service phone number, the time the customer was quoted and the driver ready time. You can also have automatic emails to the delivery service notifying them of deliveries to be taken.
Delivery Reports
Flashpoint™ can generate a variety of reports to help determine your advertising needs or target potential customers.
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Caller ID
The caller Id option will automatically display the customers name and phone number. The customer information, street address, special directions at the home and any memo on the customer are automatically saved. If the customer has already placed an order it is automatically recalled. This saves valuable time and virtually eliminates costly pranks. Every time a customer is selected the following is displayed, last years purchase history by month, total purchased, average order, deliver charge, number of orders placed, server who placed the last order, driver who delivered their last order and the delivery area or quadrant that the customer resides in.
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Order History
With Flashpoint's order history feature, you can set the number of past orders to be displayed. Not only can you display the customers last order, but by simply pressing Place Order, the displayed order is added to the customer's check.
